FREQUENTLY ASKED QUESTIONS

How can we help?

Frequently Asked Questions

Welcome to our FAQ Page! Please email us at Support@DeVransy.com if you have questions that aren't listed here. We would be happy to assist you with any questions or concerns. Thank you for supporting us!

Order Production & Fulfillment

How long is the production time for my order?

Please keep in mind that ALL of our products are handmade. Our production time for every order takes approximately 3-5 business days. Production time is the amount of days it takes to hand make every product.

How can I figure out my sizing?

Every product page has its own size chart in the product description and information section. You can also check out our sizing charts here to figure out your sizing.

Payments

What forms of payments do you accept?

We accept Visa, Mastercard, American Express Debit and Credit Cards, Paypal, Apple Pay, Google Pay, and AfterPay!

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Returns & Refunds

Can I return my order and receive a refund?

Our products are handmade for each order, so as of now, we do not accept any returns or issue any refunds. If there's an issue with your order, please email us at Support@DeVransyApparel.com. We would be happy to assist you!

Shipping

What are the different forms of shipping and how long is delivery?

We offer standard, premium, and express shipping.

As of now, Standard Shipping is FREE for domestic orders only and delivery time is 7-10 business days.

Premium shipping is $7-14 for all U.S and international orders and delivery time is 4-7 business days. 

Express shipping is for all U.S and international orders and pricing is based on weight and the number of products. The delivery time is 3-5 business days.

How long does it take for my order to ship?

After the 3-5 business days production time frame, your order will be shipped immediately.

Is international shipping available?

Yes, De Vransy Apparel ships to the following countries: 

Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Malaysia, Macau, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, and United Kingdom.

We also ship to American Samoa, Guam, Puerto Rico, Northern Mariana Islands, and the Virgin Islands. Please allow 30+ business days for these locations.

How long does it take for my international order to arrive?

We offer international shipping through Premium and Express shipping. Premium shipping is $7-14 and delivery time is 4-7 business days. Express shipping pricing is based on weight and the number of products. Delivery time is 3-5 business days.

Are there additional charges for my international order?

De Vransy Apparel is not responsible for any customs, taxes, or any other additional charges made for any international orders. The receiving party must cover any custom or taxes made at the time of delivery.

Get in touch

Have questions about your order, or a general inquiry?