Customer Help

How can we help?


Please email if you have questions or concerns that aren't listed here. Thank you for your support!

Order Production & Fulfillment

How long is the fulfillment time for my order?

Our fulfillment time for every order takes approximately 3-5 business days.

How can I figure out my sizing?

Every product page has its own size chart in the product description and information section.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.


What forms of payments do you accept?

We accept Visa, Mastercard, American Express Debit and Credit Cards, Paypal, Apple Pay, Google Pay, and AfterPay.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.


How long does it take for my order to ship?

After the 3-5 business days fulfillment time frame, your order will be shipped immediately.

Get in touch

Have questions about your order, or a general enquiry?


Our products and packaging are designed with a minimal carbon footprint and the use of recycled materials. We care about continuously improving the environmental impact of our products.


Founded and operated by a Haitian-American Woman, DE VRANSY is run solely by one individual who decided to share her love of fashion, home decor, and more with the world.


A percentage of all proceeds made by DE VRANSY is given back to a cause we believe in from providing care packages to unhoused individuals to providing feminine hygiene supplies to girls and women in need.